Frequently Asked Questions

This Agreement was last modified on 18th february 2016

FAQ

How much is Shipping and Handling?

In order to meet the demands of our Valued Customers, CellularOutfitter.com has lowered its Shipping and Handling on all US Orders under $25. Discounted Flat Rate is just $3.95 for the 1st item and $1.49 each additional item. All US orders over $25 qualify for Free Shipping and Handling. We still stand by our 110% lowest pricing guarantee on every single order, so rest assured you’ve received the best deal online. If you have any issues or find a better price on any other site please feel free to contact us and we’ll be happy to beat it, plus an additional 10%.

Shipping within the United States (Shown in US Dollars):

Method Delivery Time Cost
USPS First Class 3-5 Business Days $3.95 for the 1st item and a $1.19 per item nominal processing fee. Orders over $25 Free Shipping
USPS Priority Mail 2-4 Business Days $9.99
USPS Express Mail (Signature Required) 1-2 Business Days $25.99

 

*Please note, the delivery time-frame is counted in business days and is estimated from when the order ships, not from when you place the order. Please allow 1-2 business days for orders to process before shipment begins.

 

International Shipping (Shown in US Dollars):

Method                                                         Delivery Time Cost
Standard Parcel Post 7-21 Business Days $9.99
 Priority Mail 3-5 Business Days $25.99

*Please note, the delivery time-frame is counted in business days and is estimated from when the order ships, not from when you place the order. Please allow 1-2 business days for orders to process before shipment begins. This estimate does not include any possible delays due to customs, nor does it include any potential taxes or duties.

How Do I Use Promo Code?

Promo codes are always entered during check out.

Located on the final check out page is a promo code field. Simply enter you code and click apply.

Having problems applying your promo code? We can help! Feel free to Contact Us for assistance.

Promo codes can be specific to dates, products or minimum total amount at Cellular Outfitter’s discretion. All promotional offers, emails and sales, cannot be combined with any other offers. Limit one promo code per order and promo codes can only be used once per email address.  For questions or assistance with a promo code please contact Customer Service. All promotional codes are subject to change at any time and include a maximum discount amount of $30. Cellular Outfitter reserves the right to withdraw, amend or extend offers at any time, without prior notice.

*Exclusions: Bluetooth headsets, phones, and products from following OEM manufacturers:

12 Survivors, ADATA, Adesso, AEE, Akai, ALLSOP, Antennas Direct, APE, Apple, Architech, AT&T, ATLANTIC, Audio Technica, AXIS, AZDEN, Ballistic, BALLY, Bazooka, Bebop, Belkin, Bell + Howell, Betsey Johnson, BlackBerry, BLUEPARROTT, Bodyglove, BOSS, BOYO, Bushnell, Canon, CASE LOGIC, Case-Mate, Casio, CHAMBERLAIN, Cobra, COBRA ELECTRONICS, Cocoon, COLEMAN, CONAIR, Cookoo, CRIMESTOPPER, CTA Digital, DANE-ELEC, DB-Link, DEFLECTO, Delton, Digipower, Digital Innovations, DREAMGEAR, DURACELL, DUST OFF, ECKO UNLIMITED, Ed Hardy, ELEMENTCASE, ENDUST, ENSPIRE, EVERLAST, FALCON, Fellowees, First Alert, Fujifilm, GAIAM, GARMIN, GE, GEARWRENCH, GIGASTONE, GNC, GPX, Griffin, Hello Kitty, Hipstreet, HONEY-CAN-DO, HornetTek, HTC, Huawei, HUMMINBIRD, Hybridlight, IBATTZ, IBEAM, IESSENTIALS, iHome, ILIVE, Incipio, IOGEAR, iSound, ITSKINS, iWerkz, Jabra, Jensen, JER, JVC, Karaoke USA, KING, Kodak, Kodiak, KOSS, Krusell, Kyocera, LA CROSSE, LENMAR, Lenspen, LG, LOREX, LOWRANCE, Magellan, MANHATTAN, Maxell, MAXSA INNOVATIONS, Mercury Goospery, METRA, Micro Innovations, MIDLAND, Mobile Edge, Mobovida, Monster, MOTA, Motorola, NADY, NAXA, Naztech, Nite Ize, NoiseHush, Nokia, OEM SYSTEMS, OMRON, Otterbox, Palm, Panasonic, Pantech, Papago, Parrot, Pioneer, Plantronics, Polaroid, POPNGO, Power Acoustik, POWER GEAR, PROSCAN, Pro-Wire, Puregear, PYLE, QFX, Qmadix, RACE SPORT, RCA, Rubbermaid, Samsung, SanDisk, Science Time, Scosche, SECURITYMAN, Seidio, Sennheiser, SHIELDME, Sidekick, SIMA, Sony, Sony Ericsson, SOUL, Soundstorm, Speck, Stansport, Stinger, Sunpak, Supersonic, SwitchEasy, SYLVANIA, TIC Corporation, T-Mobile, Trident, Tripp, TrueBlue, Uniden, Urbanista, UTSTARCOM, VERBATIM, Verizon, VIVI LIFE, Vivitar, VTECH, WEATHERX, Weband, Wilson, Woozik, WORDLOCK, ZBOOST, ZEKI, Zizo, zNitro

Why was my payment declined?

A transaction can be declined for numerous reasons. Some of the most common reasons are entering the credit card information (number, expiration or AVS code) incorrectly, entering the wrong billing address or not having enough funds in the account.

If your card is declined please try the following:

  • Re-enter the credit card information
  • Check your billing address, if it is different from your shipping address please update it.
  • Try a different card.
  • If the same card is declined multiple times please contact the issuing bank to confirm the billing address entered is exactly as it appears on your card statement.

Please Note: Each transaction attempt that is declined could put a pending transaction on your account. These are pending holds your bank places on your account, they are not charges from us. They will be released by your bank in 2-5 business days. You may want to consult your bank before attempting another order.

Can I modify or cancel an order?

We know how important it is to receive your order quickly so we do our best to ship orders as fast as possible.  Once you placed your order, we begin to process it immediately and any requests to change or cancel an order require contacting a customer service representative. Contact us immediately and we will attempt to accommodate your request based on the status of your order.

How can I change my shipping address?

As we process orders quickly, we have a limited amount of time to make any changes to your order.  Please contact us immediately and we will do our best to accommodate your request depending on the status of your order.

How can I make a return or exchange?

Items can be returns for up to 90 days from the original day of purchase. To submit a return request simply fill out our Contact Us form with the details of your order and return quest.

Shortly after one of our customer service team members will be in contact us with you to complete your request

Return Policy

Within 30 days items may be returned for exchange, store credit, or refund. Return requests that are from within 31-90 days may be returned for either an exchange or store credit.

For defective or damaged items a photo of the problem along with a description of the issue will help your return process go faster. Otherwise, our returns team will contact you to request that information.

**Shipping & Handling charges are non-refundable.** Not Responsible for Return to Sender packages, which can take up to 60 days to receive. Returns cannot be processed until the package is received.

Doorbuster/Clearance items are Final Sale!

Nonreturnable Items

  • Bluetooth & In-ear headphones
  • Electronics
    • Including: Cameras, hoverboards, drones, RC toys, GPS, recorders, digital media players, etc.
  • Microphones
  • Phones
  • Screen/electronic cleaning products, Liquid Screens
  • Custom cases

If you experience any defect or issues with an item that isn’t returnable, please contact our customer support team so we can help!

Defect/Damage

For any items with an existing defect or damage upon arrival you must attach a description of the issue, as well as photos of any reported damage on the item. Failure to attach this to your RMA request could result in a delay in the return process as our team will contact you for that information prior to approval.

Processing time

Once your item returns to our warehouse it can take between 5-7 business days for our return team to process your RMA. Below are the time frames for when you can expect to see the return completed depending on what you chose:

Return: When you receive the e-mail confirming your return is complete, we have processed. your refund. It may take 2-5 business day for the refund to process and show on your statement, depending on your financial institution.

Exchange: Once we complete your exchange you will receive an e-mail with your shipment and tracking information. Please allow up to 24-48 hours after shipment notification is sent to see your estimated delivery date on the tracking link.

Credit: Store credits are immediately available upon receipt of return completion e-mail, you will receive instructions in the e-mail on how to redeem your credit.